How to Manage & Refund Client Payments

Notenetic allows Super Admins to view, manage, and refund client payments directly through the integrated Stripe Payments Dashboard. Any refunds processed here are automatically reflected in both the payment dashboard and the client’s ledger.

Note: Only Super Admins can manage and refund client payments.

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What You’ll Need

• Super Admin access

• A previously processed client payment

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Where to Go

1. Navigate to More

2. Select Subscriptions

3. Open Client Payments

This will take you to the Stripe Payments Dashboard.

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How to Refund a Client Payment

1. From the Payments Dashboard, locate the payment you want to refund.

2. Select the payment to open the payment details panel on the right.

3. Choose the Refund option.

4. Enter the refund amount:

   • The original transaction amount is listed by default.

   • You may update the amount to issue a partial refund, if needed.

5. Confirm the refund.

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What Happens Next

• The Payments Dashboard updates immediately to reflect the refund

• The refund is automatically recorded in the Client Ledger within the client’s profile

• The original payment remains visible with refund details for auditing and reporting purposes

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Important Notes

• Refunds cannot be undone

• Only Super Admins can perform this action

• Refund timing may vary depending on Stripe and the original payment method

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